SHIPPING, RETURN & REFUND POLICY
SHIPPING POLICY
Shipping & Delivery
We know you’re excited to get the latest products, so we offer the opportunity to select your preferred delivery method during checkout.
We’ll provide the estimated delivery date based on the delivery method you choose, and we’ll include that date in your order confirmation email.
STANDARD SHIPPING
- Free for orders of 20 USD or more
- Delivery within 10 – 15 business days
EXPRESS SHIPPING
- Shipping fee: 3.99 USD
- Delivery within 7 – 10 business days
Does my order need to go through customs?
Because your order is dispatched internationally, it has to be cleared through customs. Don’t worry—we’ll handle it for you. The delivery date provided at checkout accounts for clearance times.
What about duties and taxes?
We eliminate the guesswork for you. All applicable taxes and duties are included in your order total at checkout.
ADDITIONAL INFORMATION
- Orders are processed and delivered Monday–Friday, except for national holidays. Be aware that orders may experience longer processing and delivery times during holidays.
RETURN AND REFUND POLICY
We design our products to help you feel at peak level, so if they’re not working exactly right for you, we’ve got you refunded. You can return and get a full refund of any item for any reason within 30 days since your purchase.
No questions asked and no delivery costs for VIPMember (Customers with over 200 USD total orders). And after 30 days, you can still return items if they’re unwashed.
If your product is defective or faulty, it’s been more than 30 days since your purchase and you do not want to return, we will give you up to 40% refund and you can keep the item.
So go ahead, shop with confidence and enjoy your 30-day, risk-free trial.
FAQs
How can I return my order?
Please email us and Follow our simple instructions to return your order. And remember, we always cover the return delivery costs for VIPMember.
Can I exchange my order?
The best way to exchange your order is to simply place a new order for the item you want—and then return the item you already have.
However, you always can email us and if we haven’t send items yet to the shipping company, we still can change the order for you.
How do I return a defective or faulty product?
We stand behind all of our products. If your product is defective or faulty and it’s been more than 30 days since your purchase, start a return and send your item back. We will give us full refund as soon as we receive your tracking number of the return item.